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All video/graphics produced by
Library Production Studio,
500 North Dunton Avenue,
Arlington Heights, IL 60004-5910
Phone: 847-506-2662. 

Joshua Pfluger, Executive Producer
Michael Cloud, Production Manager
Alexis H. Sarkisian,
Producer/Library Marketing
Consultant - AskAlexis,
www.askalexis.tv.

Special Thanks to the Arlington
Heights Memorial Library for the
use of their facility in this
production and for the patience of
their staff and patrons!

Creating More Inclusive Libraries - Session Two: Focus on Patrons

Section II-A


Download:

Instructions for How to Use the Handout (pdf)

Handout:

Who Aren't We Reaching (pdf)

Section II-B

Download:

Instructions for How to Use the Handouts (pdf)

Handouts:

Insider/Outsider Chart (pdf)
Exclusive and Inclusive Behaviors (pdf)
Answers (pdf)

Section II-C

Download:

Instructions for How to Use the Handouts (pdf)

Handouts:

I Prefer.... (pdf)
Patron/Co-Worker Preferences - Giving and Seeking Feedback (pdf)
L-I-V-E - Through Any Challenging Feedback (pdf)

Section II-D

Download:

Instructions for How to Use the Handouts (pdf)

Handouts:

Case Study (pdf)
Your Expanding Collection, Displays and Classes (pdf)
Audit Your Space (pdf)
Ethnic Celebrations - Examples of Panel Questions (pdf)
Outreach (pdf)